Frequently asked questions

• The Dynamex Company shall carry out the delivery of parcels by a courier to any address in Azerbaijan.

• Free Insurance of all transported parcels.

• All parcels packaged (In packing such products, fragile icon should be noted from foam bubbles etc. protectors) in accordance with the rules of transportation are insured free of charge.

• Online Order Service

• Minimum Delivery Tariffs -Prices starting from 1 USD

• “Paying at the door” Service

• Location of the office at a convenient address in the city center. Address: 2nd floor, Railway Station, 28 May, 235 Dilara Aliyeva Street.

• Prompt Customer Service

Register at dynamex.az

Get a foreign address in Turkey.

Send the order to the address

When shopping online, write down the address that's on our website in the address information where your package will be delivered and complete your order by paying.

The delivery time of the parcels is calculated from the time the product enters our external warehouse. Shipment of goods from Turkey is carried out 7 days a week, within 24 hours. Shipment of goods from America is carried out once a week, within 5-7 days.

The declaration is to notify about the parcel ordered by the customer in “DECLARE” section in the personal account “dynamex.az” prior to the shipment enters the foreign warehouse.

Order information must be recorded before the parcel is delivered to the foreign warehouses. Declaration of cargo is possible only after the parcel is delivered to the courier by the seller and the tracking number is provided.

The declaration shall indicate the tracking number, store name, product category and the invoice document provided by the seller shall be attached.

Every parcel delivered to the airport of Azerbaijan is required to undergo customs inspection.

In order to avoid delays, the customer must log in to his/her personal account and declare the information about the order in advance.

Exceptions:

In rare cases, Sellers send a customer package without specifying a tracking number. In this case, the declaration must be completed only after the parcel enters the warehouse.

Accuracy and correctness of the data is a prerequisite for timely delivery of the package.

Address: Baku, Nasimi district, 235 Dilara Aliyeva Street, 28 May Metro Station, Railway Station, 2nd floor, AZ 1020

Address: N. Narimanov, 4/6 Ahmad Rajabli Street, Baku

Address: Yasamal district, 16B Shafayat Mehdiyev Street, Baku

Address: Khalglar Dostlugu, 29 Bahruz Nuriyev Street

Working hours – 28 May: Monday–Friday 10:00–21:00, Saturday 10:00–18:00

Working hours – Khalglar: Monday–Friday 10:00–19:00, Saturday 10:00–18:00

Working hours – Elmlər: Monday–Friday 10:00–19:00, Saturday 10:00–18:00

Working hours – Narimanov: Monday–Friday 10:00–19:00, Saturday 10:00–18:00

Package shipping fee can be made at the customer's request online from dynamex.az, in cash at the office or via POS device. When paying through a POS-terminal, a 2% commission is charged by the POS-terminal.

If you are unable to access and hand over the parcel (s) in our Baku office on your account, then you can give 
a power of attorney to another person to hand over the parcel in your name. 
To do this, you can log in to your account on our website, enter the information in the ID card of the person you want to receive 
the package from the "Credentials" section of your personal account and give him a power of attorney. 
The person you give your power of attorney can approach with your customer code and your ID card and hand over the package. 
There is no number limit for issuing a power of attorney. You can add as many credentials as you want.

According to the legislation of the Republic of Azerbaijan (guided by paragraph 2.1.4 of Resolution No.305 accepted by the Cabinet of Ministers), individuals can import goods worth no more than the equivalent of 300 USD within 30 days.

If the physical value exceeds 300 USD, a customs duty is paid in accordance with the law.

The 300 USD limit includes the own cost of the item and the shipping fee for the stored package.

Parcels of citizens who have exceeded the limit shall be kept by the customs authority, which is the competent body.

When storing the parcel in BCT, the storage fee is 15 AZN for the first day and 2 AZN (1 euro) for each subsequent day.

Please be careful when ordering!

This is a complex service serving to buy any product from Turkey. In case of this type of order, we order by your behalf from the Turkish online store and conduct all the relevant arrangements and negotiations with the seller. In this case, our commission will be 5% of the total cost of product, and this amount does not include the cost of shipment to Azerbaijan.

You can get full information about using our service on this link:

https://youtu.be/ANRNGXNbSds

• After the package is fully packaged in online shop, it will be given to domestic couriers for delivery to the customer. The courier service in turn will provide a tracking number for the package.
• Tracking number makes it possible to track the package from the courier’s warehouse to its destination.
• Tracking number is different for every package and it's not duplicated.
• You can track your package location until its delivery to the courier company’s warehouse on the domestic courier’s website.

We deliver parcels delivered to our Baku warehouse directly to your home through the "Online Courier" service. Easily get your parcels by ordering an online courier without coming to the office
You can order a courier online by visiting Dynamex.az. To do this, sign in to your account on Dynamex.az, go to the "Order a courier" section, click "New order", select the parcels you want to deliver in the window that opens, fill in the sections "City, destination, address, phone, delivery date" and click "Save" .⁣⁣
You will receive your parcels within 24 hours. Courier fee when ordering will be reflected in your account. You can pay for the parcel shipping and courier payment online or in cash.

Online shopping is everyone’s right. Therefore, regardless of which region of Azerbaijan you are located in, we deliver your packages to you. Please note that a postal delivery request can be placed when the package is available at our 28 May office. To request postal delivery of your package, the shipping fee and postal fee must be paid in advance. (You can top up your balance through the “Shipping Balance” section.) The shipping fee must be paid in full, and the customer must not have any outstanding debt. The postal delivery time is 1–5 business days, depending on the region. Once the above-mentioned conditions have been fulfilled, you can log in to your personal account on our website and place an online postal delivery order through the “Azerpost” section. Postal delivery orders are available only from the 28 May branch.

We insure all packages entering our warehouse free of charge.
We bring to your attention the rules of free insurance of packages with sensitive products.
We insure all sensitive products packaged in accordance with international shipping rules, 
covered with the necessary protective equipment (with airbags, foams, without physical damage) and with 
special signs on the box about the rules of transportation (for example, "fragile").

Parcels must be declared on our website when delivered to domestic cargo in Turkey. If the package is declared correctly, it receives the status of an external warehouse within 48-72 working hours. If your package is not reflected in the system within the specified time, you can request that the delivery details of the package be investigated on social media or by sending a request to the e-mail address [email protected].

We are only responsible for packages that are delivered within the business hours of the warehouse and signed by the warehouse staff.

To order mail, you can enter your personal account on our website, go to the Azerpost section and order mail.

TL balance is for customers who want to use the "Order for me" service to pay for the products listed in the links posted on our site.

The USD balance is for shipping and payment of your courier orders. Please note that shipping can be done both in cash and online.

Also, transfer between these balances is not possible. To return the money on your balance, you need to send a request to the e-mail address [email protected].

It is possible to transport liquid products from Turkey, and liquid products are also charged at the usual product tariff.

The courier fee is $2 regardless of the number of packages. You can learn about the online courier ordering procedure via this link: https://youtu.be/zBNho51Y6yg

You can top up your balance on Dynamex in cash and online. You can top up your balance online by logging into your personal account on our website. You can also top up your balance through E-manat terminals, or you can top up your balance by visiting our office.

Customers can pay the amount of tax payable online if they exceed the $ 300 limit when declaring their parcels in the Smart Customs application or on e.customs.gov.az, and do not need to approach the Customs authorities to receive their parcels. Customers are also exempted from storing parcels in the customs warehouse (15 AZN for the first day, 2 AZN for the next day). Thus, customers are exempted from having to go to customs and use brokerage services for storage by declaring all their parcels in Smart Customs.

All parcels during the month
When declared in the Smart Customs mobile application and on the website e.customs.gov.az and in case of exceeding the limit, the said tax payment is made immediately online, and if you inform about it, the parcels can be sent to the Baku Office without customs clearance.

Issues sent to the problematic department by mail are investigated and resolved within 1 month.

Yes, document transportation from Turkey is available.

Different types of batteries, powerbank.
Chandelier and frame (If the packaging is not correct)
All kinds of weapons, ammunition, all kinds of military equipment, explosives, military equipment.
Explosives, flammable products (such as deodorants) or other hazardous substances, as well as radioactive substances and materials related to their technology;
Drugs and psychotropic substances, accessories for their use, as well as materials related to the technology of preparation.
Pornographic materials, materials that promote and advertise immorality, violence, terrorism.
Live animals
Literature on hidden cameras, special secret means of communication, their passwords and operation.
Information systems, documents and archives of the Ministries of Defense, National Security and Interior on operational investigative activities.
Batteries;
Shock absorbers;
Engines;
Hover Board scooters;
Machine oils and all goods containing machine oil.
Items prohibited for transportation by air.
Items prohibited for import to the territory of the Republic of Azerbaijan.
Techniques with lithium batteries and lithium batteries from Turkey.
* It is not allowed to export firearms, weapon parts or accessories, optical targets, optical binoculars and items intended for combat.